Booking Terms And Conditions

1. Package Holiday Contract

A package holiday consists of a minimum of two of the following elements, booked at the same time, under one inclusive price, and paid in full at the time of booking:

• Transport (e.g., flights, cruises)
• Accommodation
• A significant additional tourist service

If you book only flights, or book flights and accommodation separately or at different times, or a cruise on its own, these are considered other travel arrangements and are not treated as a package.

A contract for a package holiday is formed when:

• You complete your booking;
• You confirm that you have read and accepted these terms and conditions; and
• We issue a confirmation invoice following receipt of your payment.

For bookings that fall under “other travel arrangements,” PremiumClassTravel Ltd acts solely as a booking agent. In such cases, your contract is directly with the supplier(s) involved (e.g., airlines, hotel operators, cruise companies, or tour providers), and their own terms and conditions will also apply.

All contracts made with us and any related matters are governed by English law and subject to the jurisdiction of the courts of England and Wales.

The lead person making the booking must be 18 years or older, is considered the responsible party for the booking, accepts these terms on behalf of all members, and is liable for full payment on behalf of the group.

2. ATOL Protection

All flight-inclusive holidays and flight bookings offered by PremiumClassTravel Ltd are protected by the ATOL scheme, under our ATOL number 12555.

Once you have paid, you will receive an ATOL Certificate confirming your financial protection. It is your responsibility to check that all travel services (flights, hotels, and any other services) are correctly listed on the certificate. For more information on financial protection and the ATOL Certificate, visit: www.caa.co.uk

3. Payment Terms

At the time of booking, a deposit is required—this may range from £200 per person to the full cost of the holiday, depending on your booking type. The full balance must be paid no later than 8 weeks before departure.

If you are booking within 8 weeks of departure, full payment is required immediately. Failure to make payments by the required deadlines may result in cancellation of your booking and the loss of your deposit.

For most flight bookings, full payment is required at the time of booking due to airline advance purchase policies. Your travel advisor will inform you of any specific payment deadlines, which will also be detailed in your confirmation invoice.

Please note:

• Flight fares are not guaranteed until full payment has been received.
• Airlines and suppliers reserve the right to adjust prices for taxes, fuel surcharges, or airfare increases at the time of balance payment, if applicable.
• Failure to pay the balance on time may result in booking cancellation, administrative fees, or loss of deposit.

Payment Methods

We accept all major credit and debit cards. The following charges apply:

• 2% surcharge for payments made by Visa or MasterCard
• 3% surcharge for payments made by American Express
• 2% for debit cards issued within the EU
• 2% fee for debit cards issued outside the EU

Travel Documents

At PremiumClassTravel, we aim to issue your travel documents at least 48-72 hours after your full payment received, typically via email. Most documents are sent electronically unless otherwise specified.

Please ensure you check your email inbox (and spam/junk folder) regularly. If you prefer to receive your documents by post, we can arrange Special Delivery, Recorded or Registered Mail upon request, though additional charges will apply. We cannot be held responsible for any loss or delay in postal delivery.

In compliance with mail order regulations, when payment is made by credit or debit card without the cardholder present, documents will only be sent to the billing address associated with the card, not the passenger's address—unless they are the same.

4. Changes to Your Booking

Should you wish to amend your travel arrangements after booking, we will do our best to accommodate your request. All changes must be confirmed in writing and will be subject to:

• An amendment fee per booking
• Any additional costs incurred by us or charged by third-party suppliers (e.g. airlines, hotels)

Please be aware that some bookings—such as Apex or non-refundable tickets—are strictly non-changeable, and changes may incur a cancellation fee of up to 100% of the affected arrangements. We recommend checking the flexibility of your ticket at the time of booking.

5. Transferring Your Booking (Package Holidays Only)

If you are unable to travel, you may request to transfer your package holiday to another person. This is subject to:

• Both the original and new traveller agreeing to the exact same arrangements
• All associated costs being paid in full
• An administration fee per person, which will be confirmed by your travel consultant

While we will make every effort to process the transfer, please note that airline tickets are non-transferable once issued.

6. Cancellation by You

We understand that plans can change. You may cancel your booking at any time, provided the cancellation request is made in writing by the person who made the original booking.

Please note that cancellation charges will apply, as we incur costs from our suppliers when a booking is cancelled. Your deposit will be retained, and additional charges may be applied depending on the nature of your travel arrangements. These vary between suppliers and will be communicated to you at the time of booking.

Cancellations – Package Holidays

If you cancel a package holiday, the cancellation charge is based on how far in advance of your departure we receive written notice. Charges are applied as follows:

Cancellations – Other Travel Arrangements

Most discounted airline tickets carry a 100% cancellation fee, meaning they are non-refundable. You will be advised at the time of booking if this applies to your ticket.

If your airfare is eligible for a refund, we will process the cancellation request with the airline on your behalf. Refunds typically take 8–12 weeks, though in some cases it may take longer depending on the airline's policies.

Please return any unused tickets or travel documents to us via registered post, to ensure safe delivery.

7. Changes Made by Us

At PremiumClassTravel, we strive to deliver exactly what you've booked, but occasionally, changes may be necessary. We reserve the right to amend the description of any flight or ground service before your booking is confirmed. If any such change occurs, you will be informed prior to receiving your confirmation invoice.

Package Holidays

While major changes to your package are rare, your arrangements are often planned many months in advance, and on occasion, we or our suppliers may need to make modifications. Most of these changes are minor (such as slight adjustments to flight times or hotel facilities), and you will be notified as early as possible.

If a major change becomes necessary (such as a change of destination, downgrade of accommodation, or a significant schedule shift), we will notify you as soon as reasonably possible. In such cases, you will have the following options:

• Accept the revised arrangements
• Switch to an alternative holiday (with any price difference payable or refundable)
• Cancel your booking and receive a full refund of all monies paid

Force Majeure

Please note that no compensation will be offered for changes or cancellations caused by circumstances beyond our control, known as force majeure. These include but are not limited to:

• War or threat of war
• Riot or civil unrest
• Industrial disputes
• Terrorist activity
• Natural or nuclear disaster
• Fire or adverse weather conditions
• Epidemics, pandemics, or government travel restrictions

These events are considered extraordinary and unavoidable and release us from any further liability.

Other Travel Arrangements

In the case of standalone bookings (such as flights or accommodation only), we will make every effort to inform you of any changes before departure. However, no compensation will be provided. If applicable, we will work to offer a suitable alternative option.

8. Cancellation by Us

Package Holidays

We and/or our suppliers reserve the right to cancel your booking under certain circumstances, including (but not limited to) when a minimum group size required for a specific holiday is not reached.

We will not cancel your package less than 8 weeks before departure, except in the case of:

• Non-payment of the final balance by you
• Force majeure events (as outlined above)

In the event of a cancellation by us, you will have the choice to:

• Accept an alternative holiday (with any price difference payable or refundable)
• Receive a full refund of all monies paid, excluding insurance premiums

Other Travel Arrangements

If we need to cancel non-package bookings (e.g. standalone flight or hotel reservations) for any reason other than your non-payment, we will either:

• Offer you suitable alternative arrangements, if available
• Provide a full and prompt refund, minus any applicable insurance premiums or amendment fees

No compensation is payable in these cases.

9. Pricing Policy

All travel arrangements offered by PremiumClassTravel are subject to availability and may be withdrawn or adjusted at any time before your booking is confirmed. Prices are only guaranteed once a confirmation invoice has been issued. After that point, the price may only change in the limited circumstances outlined below or if you make amendments to your booking (see Clauses 4 and 5).

Once your airfare or holiday package has been confirmed and tickets issued, we cannot apply or refund the difference for any special offers or price reductions introduced after the date of your booking. The price you pay is the price agreed at the time of confirmation.

Package Holidays

Prices for package holidays may fluctuate due to:

• Increases in transportation costs (e.g., airfares, fuel surcharges)
• Government taxes, including VAT, airport, port, and embarkation/disembarkation fees
• Currency exchange rate variations

In the event of a price increase:

• We will absorb or retain up to 2% of the total invoice price (excluding insurance and amendment fees)
• If the increase exceeds 10%, you have the right to cancel your booking and receive a full refund of all monies paid (excluding any amendment charges)

You may also request a refund for your travel insurance premium if you are unable to reuse or transfer the policy. To cancel under this clause, you must notify us within 14 days of the date on the surcharge invoice.

Other Travel Arrangements

For standalone air tickets, once full payment has been received and funds have cleared, the price is locked in and will not be increased. However, for all other travel services, we reserve the right to pass on any cost increases imposed by our suppliers, and these will be payable by you before departure.

10. Online Product & Service Applications

All prices, details, and offers displayed online are subject to change without prior notice. Offers may come with specific terms and conditions and are subject to availability.

The display of products and services on our website does not constitute a binding offer to sell or provide. Acceptance of any order remains at the sole discretion of the company advertising the product or service.

11. Airline Seat Reservations

We are happy to assist with seat reservation requests; however, we cannot guarantee seat allocations. Seat arrangements may be affected by:

• Changes in aircraft type for operational reasons
• System migrations between reservation platforms

As such, seating preferences are not guaranteed, and PremiumClassTravel accepts no liability for changes to seat assignments.

12. Commercial Use of This Website

This website is intended for both commercial and personal use. Commercial users (e.g., travel agencies, airlines, car hire companies, and accommodation providers) must ensure that all customers are made fully aware of PremiumClassTravel's Terms & Conditions, Privacy Policy, and Security Statement.

By using this site, all commercial users confirm that their clients consent to the processing of personal data in accordance with these terms.

If you use any of our services or products for commercial purposes, we reserve the right to charge at our prevailing commercial rates, which may be communicated in advance. However, we retain the right to apply charges even without prior notification for such commercial use.

13. Our Liability

As PremiumClassTravel acts solely as a booking agent, we assume no responsibility or liability for any aspect of your travel arrangements. This includes, but is not limited to, any loss, personal injury, or death unless caused by our proven negligence.

14. Complaints

If you experience a problem during your trip, please inform the relevant supplier (e.g., hotel, airline, car rental company, tour operator) immediately, allowing them the opportunity to resolve the issue. Should the supplier fail to resolve the matter, contact us immediately at 02039736784, so we can assist you in addressing the issue.

If the problem is not resolved during your trip, you must submit your complaint in writing to us within 28 days of your return. Include your original invoice number, booking reference, and any relevant details. Failure to follow these procedures may hinder our ability to resolve the issue or investigate fully, potentially forfeiting your right to compensation.

15. Passport, Visa, and Health Requirements

It is your responsibility to ensure you meet all passport, visa, and health requirements for the countries you are visiting or transiting. Many countries require passports to be valid for at least six months beyond your stay. Requirements can change, so always check the specific guidelines with the Embassy, Consulate, or Passport Agency.

We recommend you review the latest information on www.gov.uk/foreign-travel-advice and www.doh.gov.uk Failure to comply with these requirements will make you solely responsible for any costs, delays, or issues that arise, as we cannot accept responsibility for missing or incorrect documentation.

16. Suppliers' Conditions

When you book services through us, the terms and conditions of the suppliers providing those services will apply. These conditions may limit or exclude liability, often following international conventions. You may request a copy of these terms in writing before you travel.

17. Flights

Please note that a “direct” flight may not necessarily be a non-stop flight. All departure and arrival times provided by the airline are estimates and can change due to air traffic control, weather conditions, operational requirements, or maintenance issues.

We will make every effort to inform you of any changes to your flight schedule, but we highly recommend you reconfirm your flight details (including times) directly with the airline at least 72 hours before departure. PremiumClassTravel cannot facilitate special arrangements in case of delays, as such matters are at the discretion of the airline.

18. Special Requests

If you have any special requests, we will forward them to the relevant supplier; however, we cannot guarantee that these requests will be fulfilled.

19. Your Financial Protection

When you purchase an ATOL-protected flight or flight-inclusive holiday from PremiumClassTravel, you will receive an ATOL Certificate. This certificate details what is financially protected, the information you need about your coverage, and the contact details for assistance if something goes wrong.

In the event of insolvency, either we or the suppliers listed on your ATOL Certificate will provide the services you purchased or a suitable alternative. If neither we nor the supplier are able to provide the services, an alternative ATOL holder may step in at no extra cost to you. You agree to accept the alternative ATOL holder's obligations, and you agree to pay any outstanding amounts directly to them.

Should neither we nor an alternative ATOL holder be able to fulfil the services, the Trustees of the Air Travel Trust may offer compensation or other benefits under the ATOL scheme. In exchange for such compensation, you assign to the Trustees any claims you may have arising from the non-provision of services, including claims against us or your credit card issuer where applicable.

20. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance to cover all aspects of your journey.

21. Copyright

All material on this website, including images, logos, and text, is protected by copyright and belongs to PremiumClassTravel, our partners, or our licensed sources. You may copy material from the website only for the purposes of completing a transaction, subject to the following conditions:

• The material may not be used for commercial purposes.
• Any copied material must retain all copyright and intellectual property notices.
• No licence is granted to use any intellectual property rights related to the products or services mentioned on this website.
• Images and logos are protected by copyright and may not be reproduced without written permission from the respective owners.

22. Changes to Terms and Records of Agreement

We, along with our partners, reserve the right to modify these terms and conditions at any time by posting the updates on this website. It is your responsibility to review these terms regularly to stay informed of any changes. By continuing to use the website after changes are posted, you are agreeing to the updated terms.

We recommend printing and retaining a copy of these terms and conditions for your records. Any amendments must be agreed upon in writing by PremiumClassTravel or the relevant company you are contracting with.

23. Disclaimers

While we make every effort to ensure the accuracy of the information on this website, it is provided “as is” without any warranties, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the extent permitted by law, we exclude all such warranties.

PremiumClassTravel and its partners will not be liable for any losses or damages arising from the use of this website, including, but not limited to, indirect or consequential losses, loss of data, loss of profit, or other special losses.

In the event of an error with pricing or descriptions on the website, we reserve the right to inform you, cancel your booking with no penalty, and offer you the option to re-book at the revised price.

24. Headings

The headings in these terms and conditions are for convenience only and should not affect their interpretation.

25. Jurisdiction and Law

Unless stated otherwise, the products and services described on this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is directed only at UK residents. We make no representations that any product or service offered is available in other locations.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

26. Links to Other Websites

This website may contain links to third-party websites over which we have no control. Once you leave our website via one of these links, we are not responsible for the content or accuracy of the information on those external sites. The inclusion of these links does not imply any endorsement or solicitation of business from the third-party website.

27. Monitoring of Phone Calls and Emails

In accordance with our Privacy Policy, telephone calls and email communications with us may be recorded or monitored for quality assurance and training purposes. By contacting us via these methods, you consent to the recording and monitoring of your communications.

28. Product Terms and Conditions

If you apply for any product or service listed on this website, you should read these Terms and Conditions along with any specific terms that apply to the product or service. In case of any conflict, the terms for the specific product or service will take precedence. These Terms and Conditions do not affect your statutory rights as a consumer.

29. Trademarks

The images, logos, and names on this website identify PremiumClassTravel and our carefully selected partners. Nothing on this website grants any person a licence or right to use any such images, logos, or names unless explicitly stated.