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Legal

Privacy policy

This Privacy Notice outlines how PremiumClassTravel T/A PremiumClassTravel, registered at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, and incorporated in the United Kingdom, protects and manages your personal data.

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share, and safeguard the data you provide when interacting with us.

1. What Personal Information Do We Collect?

We only collect personal data directly from you during your enquiry or booking process. This may include:

  • Full name, title, date of birth, and gender
  • Contact details: address, phone number, email address
  • Passport details: number, issue/expiry dates, nationality
  • Travel preferences: seat requests, dietary requirements, assistance needs, frequent flyer info
  • Payment details: cardholder name, card number, expiry date, security code, billing address
  • Travel plans: destinations, dates, number and age of travellers
  • Communications: emails, call recordings for training and quality purposes
  • Social media interactions (e.g. Facebook, Instagram, Twitter), subject to the respective platform's privacy policy

2. How and where is This Information Collected?

Information is typically collected when you:

  • Submit an enquiry via phone, email, or our website
  • Book travel or request a quote
  • Subscribe to our newsletter or promotions
  • Are included in a group booking made by someone else (e.g. family, employer)

3. How Do We Use Your Information?

Your data allows us to:

  • Provide accurate travel advice and quotations
  • Process bookings and issue travel documents
  • Fulfil payment and billing requirements
  • Communicate updates, changes, or confirmations related to your travel
  • Offer customer support and resolve service issues
  • Send you marketing communications (if consented)

4. Lawful Basis for Using Your Data

We rely on two legal bases:

  • Contractual obligation – to fulfil your travel enquiry or booking request
  • Legitimate interest – to send relevant offers and information, unless you opt out

In some cases, we may request explicit consent (e.g. sharing medical info with airlines).

5. What happens if you don't provide you're Information?

Without the required personal information, we cannot:

  • Process bookings or provide tailored travel advice
  • Confirm or fulfil your travel arrangements

6. Who Do We Share Your Information With?

To fulfil your travel plans, your data may be shared with:

  • Airlines, hotels, transfer operators, tour providers, and activity organisers
  • Credit/debit card processors and payment gateways
  • Government and regulatory bodies (e.g. immigration, customs) if required by law
  • Overseas affiliates or service providers assisting in the completion of your booking

All third-party processors are GDPR-compliant and required to handle your data securely and lawfully.

7. How Do We Protect Your Data?

We implement strong data security practices, including:

  • SSL encryption on our website to secure your connection
  • Hosting on secure UK-based servers with firewall protection
  • Restricted access to internal systems via password protection
  • Only working with GDPR-compliant service providers
  • Contracts ensuring third parties do not misuse or access data for their own marketing

8. Do We Collect Other Information?

Yes. Like most websites, we use cookies and tracking tools to enhance your browsing experience. These help us understand:

  • How users navigate our site
  • Entry and exit points
  • IP address and geographic location
  • Browser type and referral source

You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page. We recommend reviewing it regularly to stay informed.

10. Contact Us

If you have any questions or concerns about how we handle your data, please contact:

PremiumClassTravel

Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA

Tel: 02039736784

Email: Info@premiumclasstravel.co.uk

ATOL Protection – ATOL No. 12555

When you book an ATOL-protected package or flight-inclusive trip through PremiumClassTravel (ATOL 12555), you'll receive an ATOL Certificate confirming your financial protection.